IT Services and Solutions:
An information technology (IT) solution is a set of related software programs and/or services that are sold as a single package. IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems.
IT services include cloud services: desktop virtualization, virtual server hosting, cloud storage, application virtualization; IT consulting services: security, networking, collaboration, storage; professional IT services, and more. IT Services contains:
IT is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment.
The Service consists of
- Monitoring and Event Management
- Performance Monitoring
- Configuration Management
- Technical/Information Reporting
- Service Level Management